I would like to express our sincere thanks from the GreyStone Power Apparatus work group to you, and to Power Connections in general, for the recent assistance of Mr. Adam Patterson.
We recently made several changes to the settings and programming for the SEL controls on our line devices. Adam helped us review the new settings and helped us develop and troubleshoot the programming of the SEL controls. He worked with one of our technicians, by phone, for several hours over several days in order to develop and troubleshoot the programming. It is no exaggeration to say that he was critical to the work, and his help is very much appreciated.
At the very least, the next time he is in town, our group would like to treat Adam to lunch, and we wanted to let you know that Adam’s efforts have raised the reputation of Power Connections very high at GreyStone.Sincerely,
G. Wade George, P.E.
Supervisor - Technical & Field Services
GreyStone Power Corporation
Shane C Crump, P.E.
Crump Power Engineering, Inc.
As a customer, I just wanted to take the time to recognize Will and the great service he provides. He always follows up with updates on the same day, and keeps on top of critical orders. I can tell Will is personally invested and wants to ensure his customers are satisfied. I have always enjoyed working with Will and still do; he is a keeper (I’m sure you already know that). It isn’t often I work with vendors that provide great service that exceeds my expectations.Thanks,
Shell Chemical LP
We had some really good Tech Support from Mike McKoy, with Power Connections. Power Connections is listed on the SEL Website as a "Partner" and Mike went above and beyond my expectations, especially considering he's not on our payroll.
Just when we felt that the customer service could not get any better than what SEL is providing, SEL decided to take it to another level. Outstanding! At Alabama Power, we truly appreciate SEL being there to help us in difficult times. And Jeff, we also appreciate the outstanding service that you and Power Connections have provided to us. We value our working relationship with SEL and look forward to working with you in the future.
We couldn’t be more pleased with the service from John, Susan and Power Connections as a whole. As always, we look forward to continuing the relationship.
I just wanted you to know that Mr. Victor Caine really helps us and does all he can do to keep Power Connections as one of our preferred suppliers.
I just wanted to take a moment to brag on one of your employees. I feel like too often customers only respond when there is a problem and they are angry.
The support that we receive from Jeff Gregory, Mike Collum, Mike McKoy, and Todd Bridges is outstanding. We always use the support we receive from Power Connections and SEL as the measuring stick against which other company's support is judged. These guys do a great job.
Alabama Power - Substations
Chairman - Southern Company Transmission Design Standards
Thank you for all the help you have given us before and during our retrofit project. You are certainly a top notch group and go the extra mile to please the customer. You provided on-site training (several times) and actual hands on help with these retrofits all the way down to programming the relays with our settings. That is not something everyone is willing to do. Thanks again.
North Georgia EMC
I have nothing but good things to say about Power Connections and want you to know that it is because of Fran Kelley that makes all the difference in the world. As a matter of fact, I wish all of my inside sales folks were just like her! Thanks for all that y’all do.
Dear Mr. Gregory:
I am writing to commend one of your employees, Darron Meliet, who provided exceptional customer service to me today! Please allow me to share with you my story of how Darron came-through for me and how this experience impacts my feelings about your company.
I am an EE working with a steel mill in LaPlace, LA and I didn't have the C662 cable I needed to communicate with the SEL relays in my customer's substation. I got in touch with Darron via the SEL website and asked him how to secure a cable or at least how to "build" one using local vendors because I didn't have enough time to order one from SEL. Darron volunteered to come to the mill by 8AM the next day and he not only delivered a cable to me but he also provided a lot of good tips on how to maximize the utility of the SEL software. I would be hard-pressed to recall a time when I received service of this quality and I am so thankful for Darron's expertise and his willingness to "go the extra mile" to assist me!
I own a consulting company (Praxis Corporation) and I am acutely-aware of how important it is to be well-represented by our employees. Darron certainly represented your company very well and I would not hesitate to give my full recommendation to your company as a result of Darron's exceptional service! Please pass along my congratulations and thanks to Darron for his great work!